Cancellation Policy

Living Hope Counselling and Consulting requires a minimum 48-hour notice if you need to cancel as well as reschedule your in-person or online sessions. Therefore, cancelling or rescheduling within the 48hr timeframe, results in the full session fee. This is simply because another client may have been able to book your appointment time. You can cancel or rebook your in-person or online sessions by emailing me, as well as by replying to the original booking confirmation you received. If you cancel or reschedule during that period (within less than 48-hours), you will be asked to pay for the cancelled session, before booking the next one. Thank you for your understanding.

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Location

Our address is at 86 Avenue and 201 Street, Langley.

When you arrive, please park in our Customer Parking Lot .

Enter the building from the front (adjacent to customer parking) main double doors and take the elevator to the 2nd floor. You will come out at main reception but do not need to check in. You’re welcome to make yourself comfortable in our seating area and Kemorie will come get you at the start of your appointment time.

If your appointment is outside of the 9-5pm business hours, please call up using the director outside the front double doors. The elevator should then take you to the 2nd floor. If the elevator does not move, please call me and I will meet you in the main floor lobby.